InTouch integrates with Microsoft Word.

If you are experiencing difficulties with the integration, please see below.

If difficulties persist, please contact your IT support company and ask them to email [email protected]

Word documents are not opening from my matters

Usually this is caused by Group Policies (a feature inside of Windows, that controls the working environment of user accounts).

First try;

  1. Open Internet Explorer
  2. Click Settings (cog in top right)
  3. Click Internet Options
  4. Then Advanced (far right tab)
  5. Then Reset
  6. Then Reset again
  7. Then Close
  8. Retry The Outlook Plugin

If the Word documents are still not opening try;

  1. Open Internet Explorer
  2. Click Settings (cog in top right)
  3. Click Internet Options
  4. Then click Security (second tab)
  5. Then “Trusted Sites” (green Tick)
  6. Then click Sites
  7. Add https://go.intouchapp.co.uk