A Webhook allows you to build or set up integrations which subscribe to certain events on InTouch. When one of those events is triggered, we’ll send a HTTP POST payload to the webhook’s configured URL.

Webhooks can be used to update an external case management system, trigger a Zapier integration, or link in with another API. You’re only limited by your imagination.

Events

Success

Any HTTP response with a 2OO-299 status code response will be treated as a success.

Failures

If your Webhook returns anything other than a Success response, it will be re-tried again after a time delay. The time delays expand until a fifth and final attempt is made. The delays are 10, 20, 60, & 120 minutes.