Introduction

This document describes how to configure a transport rule in Microsoft Exchange 2010 to automatically forward emails to InTouch depending on keyboards in the subject field.

These actions require admin rights to the exchange 2010 server.

Create Transport Rule in Microsoft Exchange 2010

  1. Open ‘Exchange Management Console’. Configuring Microsoft Exchange 2010 for Intouch

  2. Expand the ‘Exchange Tree’, expand ‘Organization Configuration’, select ‘Transport Rules’ in the central pane, and in the far-right ‘Actions’ section select ‘New Transport Rule’. Configuring Microsoft Exchange 2010 for Intouch

  3. Enter a name for the transport rule. This can be anything you like, but we suggest ‘Send email to InTouch’. Ensure ‘Enable Rule’ is ticked and click ‘Next’. Configuring Microsoft Exchange 2010 for Intouch

  4. Check the box that says ‘when the Subject field contains specific words’, and in the lower pane click the link that says ‘specific word’. Configuring Microsoft Exchange 2010 for Intouch

  5. Enter ‘ITR:’ in the ‘Words:’ text field, click the ‘Add’ button, and click the ‘OK’ button. Configuring Microsoft Exchange 2010 for Intouch

  6. Click ‘Next’. Configuring Microsoft Exchange 2010 for Intouch

  7. Under ‘Actions’, check the box for ‘Blind carbon copy (Bcc) the message to addresses’ and in the bottom panel click the link for ‘addresses’. Configuring Microsoft Exchange 2010 for Intouch

  8. Click the dropdown button next to ‘Add…’ and click ‘External E-Mail Address…’. Configuring Microsoft Exchange 2010 for Intouch

  9. In the pop up window, enter [email protected] in the ‘E-mail address:’ field, Click ‘OK’, and click ‘OK’ again on the previous window. Configuring Microsoft Exchange 2010 for Intouch

  10. Click ‘Next’ on the Exceptions window. Configuring Microsoft Exchange 2010 for Intouch

  11. Click ‘New’ and wait a few seconds whilst Exchange adds the new rule. Configuring Microsoft Exchange 2010 for Intouch

  12. Click ‘Finish’ to complete the process. Configuring Microsoft Exchange 2010 for Intouch