If the Outlook plugin is failing to work correctly, please check the following issues.

Outlook plugin not installing

If your Outlook plugin is not installing, try:

  1. Open Internet Explorer
  2. Click Settings (cog in top right)
  3. Click Internet Options
  4. Then Advanced (far right tab)
  5. Then Reset
  6. Then Reset again
  7. Then Close
  8. Retry The Outlook Plugin

If your Outlook plugin is still not working, try:

  1. Open Internet Explorer
  2. Click Settings (cog in top right)
  3. Click Internet Options
  4. Then click Security (second tab)
  5. Then “Trusted Sites” (green Tick)
  6. Then click Sites
  7. Add https://go.intouchapp.co.uk

Outlook plugin button dissappears

If your InTouch button is missing inside of Outlook then it may be caused by Outlook not loading quick enough.

A quick workaround is to re-enable the disabled addin.

In Outlook go to File => Info => Manage Add-ins

Manage slow add-ins

However, it may be that you a slow computer or laptop. If this problem persists we recommend speaking to your IT support and getting better equipment.