Through the creation of a unique matter reference, a URL can be built that links the user directly to the relevant matter. To begin:

Click > ‘Matters’.

InTouch matter button

Click on the relevant matter.

On the left of the screen is a side panel. At the top of the panel exists the matter’s reference. Click to open.

InTouch matter url

You will now be able to edit the reference as required.

Input the desired reference and make a note of the unique URLs that have been provided.

Click > ‘Save’.

InTouch matter reference