To attach an email to a matter mail@inbound.intouchapp.co.uk must be b’cced in to the email and the email must have an ITR number in the subject.

Emails sent to mail@inbound.intouchapp.co.uk, in most cases, should come from an email address that belongs to a domain that is registered for the organisation that owns the matter identified by the ITR number.

*Note that if the From address is not registered, then the To address is also checked.

If there is a problem with an invalida ITR number, and the From address is correctly registered, then that user will receive an email back with an error report.

If there is a problem with an invalid ITR number, and the From address is not registered, but a To address is, the InTouch Admin will get an error report.

The bcc address and ITR code can be found on the matter at the bottom of the Doc/Email tab.