To attach an email to a matter [email protected] must be b’cced in to the email and the email must have an ITR number in the subject.
Emails sent to [email protected], in most cases, should come from an email address that belongs to a domain that is registered for the organisation that owns the matter identified by the ITR number.
*Note that if the From address is not registered, then the To address is also checked.
If there is a problem with an invalida ITR number, and the From address is correctly registered, then that user will receive an email back with an error report.
If there is a problem with an invalid ITR number, and the From address is not registered, but a To address is, the InTouch Admin will get an error report.
The bcc address and ITR code can be found on the matter at the bottom of the Doc/Email tab.